Not too long ago, Web3 apps carved out their unique corner in the market.
They bravely challenge Web 2.0 principles like centralization, data control, and intermediaries. They've captured both attention and investment. Today, hackathons, startup accelerators, and conferences are buzzing with excitement over this next-gen tech. And let's be honest, all this hype is justified — Web3 apps are breaking the ground.
However, the novelty of such apps has its own set of hiccups that confuse potential users who want to deal with new technology.
The product is unclear, complicated, and sloppy
- Onboarding or its absence
Designers sometimes assume users have the same level of knowledge about the app as they do. This leads to frustration, with people giving up on the app after just a couple of clicks because they don’t understand its features or overall purpose. But this can be easily fixed with a simple explainer at the start of the app journey.
- The interface of these apps is a real mess
“Where to click?” common situation. It's challenging to understand what's going on here. Most users would rather give Meta more personal info than figure out how the dApp actually works.
- People get lost when it comes to key management
Strips of random characters need to be handled with a strict wall of rules. One wrong move can cause you to lose all your assets in an instant.
- This is one of the reasons why things are so complicated — lack of education
Guidelines are key to attracting more people to your project, whether it's the big picture or just your app.
- Apps speak a language only tech wizards understand
Who are these 'ICO,' 'AMM,' 'layers,' and 'staking' characters? If your slang isn’t clear, promoting your project will be an uphill battle.
How UX and UI improvement can help?
They are both critical in deciding if the product is usable at all. The points above are key responsibilities for both the design agency and the entrepreneur who cares about their product's success. Especially if you're trying to reach newcomers just getting started.
- Great UX and UI can rescue users overwhelmed by information overload
Their task is to simplify navigation and step-by-step exploration. Then, prioritize content based on what the community needs. And finally, highlight what really matters at first.
- Onboarding made easy
UX is all about guiding users smoothly through your services. It helps prevent any gaps in knowledge while they explore the app.
- Clear-to-understand buttons and language
If users know where to click — they can interact with your product at maximum efficiency.
- Scrupulous Optimization —
Is a key to convenience. Your app can sing on any device and run without trouble. Sounds fantastic, doesn’t it?
For instance, you can add an option where users select their Web3 proficiency level. Then, the app adapts to match their choice. A designer can create or hide private keys in a way that won’t confuse the user.
I’ve got an example ready for you
Meet Trustee Plus. It's a digital finance platform based on a crypto wallet. The product lets users manage their assets between their wallet and debit card. It shows how some of the listed problems can be fixed. Ideas are surprisingly solid, gotta admit.
Designers conducted adequate research and launched a “Wiki” for beginners. Now users can easily find the key info they need to really understand how both of their products work.

This is an example of how education on app looks like. The website explains every step of how their service works in visual way. And that is how it should be.


After some serious thinking, Trustee developers hit on a genius solution. They decided to hide confusing information about keys and trades in depth. Instead, they highlighted a balance and a familiar debit card display.
This way, people new to decentralized systems see the app like any regular bank at first glance. Moreover, interface is not overloaded and more intuitive than majority of Web3 apps on market. Thanks to the Trustee's educational resources, they can learn more about DeFi at their own pace over time. Eventually, they'll become confident crypto users. From there, they can manage their investments and join the Web3 community we’re all shaping together.

The Trustee team figured out how to present their product clearly by applying key UX/UI principles. They kept the language simple, the interface balanced, and invested in education, which boosted their client base. That will pay off in the long run.
Conclusion
Design decides in a bunch on question when developing a product for users. That's not even about aethetics: that's about rules. When a responsible designer follows them correctly, considers performance metrics, and doesn't neglect the audit, products become in demand. Sometimes, they even invent needs we didn’t know we had.
Thinking about doing the same? We believe you do. Don't be afraid to contact us and see with your own eyes how we cook.